See where we deliver…
We offer free delivery to any home throughout Cornwall and West Devon.
Post codes we currently deliver to are listed below:
- PL1 – PL35
- TR1 – TR20
- (TR21 – TR25 Isles of Scilly post codes to contact us to discuss delivery options)
Your furniture will be delivered by our own dedicated delivery team. They will bring the furniture into the room in which it is to be used and unpack and assemble as required. Any packaging will be removed. Polythene, cardboard and polystyrene are collected at our warehouse to be recycled. Where appropriate, we will give you a briefing on the operation, care and maintenance of the product.
Thank you for placing an order with Julian Foye, we very much appreciate your custom.
This is to let you know what happens next …
We normally place your order with our supplier on the day we take the order. We then expect to receive, within two weeks, a confirmation which forecasts a despatch date. The estimated delivery which we quoted was based on the most recent information from our suppliers at the time. If there is any change to this, we will tell you. Generally, furniture is delivered to us on time but occasionally a supplier is unable to keep to the delivery estimate. We will monitor your order and, if we find that there is a delay, we will contact you to let you know.
If you find when you return home that you believe a mistake has been made, or you feel that some detail is not clear, please contact the store as soon as possible and ask to speak to the salesperson who took your order. It is important that you do not delay, so that, if an amendment does have to be made, we are able to catch the order before it is too late to change it.
Please check your order: Your salesperson will have gone through the order with you and given you a copy to confirm what we are ordering for you. It is your responsibility to check the confirmation document and ensure, for example, that your colour and finish choices are correctly recorded.
We normally require 25% deposit with your order; for a non-standard size or colour, we may ask for up to 50% deposit. The deposit can be paid by credit or debit card (Visa, Mastercard, Maestro, Solo or Electron). Please be aware that orders will only be delivered once full payment has cleared.
Delivery to you: When we have your furniture, we will contact you to arrange delivery. It is helpful to have both a home and mobile telephone number; and an email address. We deliver during the working day and we have scheduled delivery days for each area.
If you are not ready for the furniture when it comes, we will ask you to pay the balance. We will store the goods free of charge for up to six weeks.
We will pre-arrange a delivery day and give you an approximate time of day. Although we will try to arrive close to the time arranged, road conditions or delays incurred in prior deliveries might prevent this. If there is any change to our estimated arrival time, we will phone to let you know. You must be prepared for the possibility that we may arrive up to two hours later than the time arranged. If you prefer, we can arrange to phone you at your place of work, shortly before arrival, so that you can meet us at the house. Alternatively, we are happy to liaise with a key-holder or neighbour if you cannot be there in person – or you can leave a key with us at the showroom. Please ensure that you make known where the furniture is to be placed.
***PLEASE NOTE*** To prevent some furniture tipping over it must be permanently fixed to the wall, it is your responsibility to read all wall fixing instructions provided carefully and organise the installation to be carried out exactly according to the manufacturer’s instructions, this includes using the appropriate fixing type for your wall and checking that there are no hidden wires or pipes before drilling, otherwise a safety risk can occur.
Access for delivery: Please let us know, when you order, if you live in a narrow lane which may not be accessible for our normal delivery van. It is your responsibility to ensure that access is possible into your house and to the room of your choice. Please make sure, before you order, that the furniture will fit through the entry way to your house, as well as fitting its space in the room. This is particularly important for larger sofas and beds. Our delivery staff will take all reasonable care but please make sure that items of value, such as ornaments, glass shades and pictures, are removed from the access route before we arrive.
If it is evident that there will be particular problems involved in delivering to your home – such as a high wall or balcony – please ask us to make an assessment and give you a quotation for the additional delivery cost.
If it becomes apparent to the delivery team at any point that there is a risk that damage will be caused to either to the product or to your home, they will stop and discuss the situation with you. If you decide that you would like them to continue, we will not be responsible for minor damage to home décor or to the product. If delivery requires the unplanned removal of doors or other work by our delivery staff, we reserve the right to charge for the time involved.
We reserve the right to charge if we need to use our tower scaffolding to make the delivery. If we believe the delivery using the tower scaffolding or a scissor lift will be in our opinion unsafe for our staff we will let you know and leave your furniture in a safe place on your property for you.
If we need a scissor lift to deliver your furniture safely you will be responsible for its hire and fee payable.
Moving your existing furniture: Our delivery team can move your present furniture to another room or to your garage but we would appreciate prior warning, so that we can plan the time required. A small charge also applies to this service.
Recycling your existing furniture: This needs to be arranged in advance, we can take away your existing furniture for a small fee. We recycle all furniture we take away for you with a registered contractor and a small charge applies to each item, to allow us to do this. We will refuse to take away any item which is wet, dirty or likely to cause damage to other furniture being carried on the vehicle.
Checking your delivery: Please take time to check that the items are complete and to your satisfaction. If you are less than fully satisfied, please make this known to the delivery staff and see that your comments are recorded on the delivery note.
If you notice a problem after the delivery team have left, you should report this to the store from which you made your purchase, within 3 days.
Missed delivery charge: If we are unable to complete the delivery because there is no one there to receive the order – and we arrived within two hours of the time indicated – you will incur a re-delivery charge. This will also apply if a re-delivery is necessary because the access route was not clear on the original delivery day.
We hope you will be delighted with your new furniture
If you find that you are disappointed with your choice it is important that you tell us right away. We will be as sympathetic as possible but if you ask us to take the item back into stock there will be charge of 50% to cover handling, stocking and disposal. The charge will be reduced if you are making a replacement order.