DELIVERY IS FREE in Cornwall and West Devon. On-line ordering is limited to this area. Our staff will set up the furniture carefully in your room and remove all the packaging. Deliveries in other areas can be arranged. This will normally incur a moderate charge. With some ranges of furniture, home delivery is offered direct from the factory.
THE DELIVERY FORECAST which you are given is based on information from our suppliers but can only be an estimate. We will monitor your order and let you know if we learn that there is a delay.
OUR DELIVERY VANS are chosen with Cornish roads in mind and are about the same size as the delivery vehicles used for home heating oil. If access to your home is particularly narrow, delivery in a small van can be arranged but this might delay the delivery date.
WE RECYCLE the packaging. Polythene is baled and cardboard flattened at our St Blazey warehouse.
ISLES OF SCILLY. We will deliver your furniture fully wrapped and labelled to the Steamship Company at Penzance. You are responsible for the sea freight and onward delivery costs.
WE WILL CONTACT YOU when we have your furniture, to arrange the delivery. It is helpful is you can provide a mobile or alternative telephone number, in case you are not at home. If we are unable to contact you by phone, we will send a postcard asking you to contact us.
IF YOU ARE NOT READY when the furniture comes, we will store it free of charge for up to six weeks.
PAYMENT. If you have not paid in full, the balance is payable when the furniture arrives, even if you ask us to delay delivery. If you prefer to make a card payment, please give your card details to the coordinator who arranges the delivery.
DELIVERIES are pre-arranged with you for a specified morning or afternoon. We can, if you wish, phone you at work, half an hour in advance of arrival, so that you can meet us at your home without taking a day off. We are happy to liaise with a key-holder or to hold a key and arrange things in your absence. Please bear in mind that our vehicle may be delayed by unexpected conditions.
CARPETS, curtains and furniture can be delivered together on a mutually agreed day. Please give us as much notice as possible if you have a particular target date in mind.
WE WILL ASSEMBLE beds and furniture for you unless otherwise arranged. Some ranges, e.g. Office Furniture, are offered with the option of a lower price for self assembly.
WE WILL TAKE TIME to ensure that you are happy with the positioning and operation of your new furniture—but please remember that the delivery team have a schedule to maintain.
ACCESS to and within the house is your responsibility: the removal of a window or the provision of safe access to a balcony, for example. Please refer to the “will it fit?” section of Buying and Care Advice on this website, to avoid the inconvenience and expense of ordering furniture of the wrong size. If there is any doubt about whether the furniture will fit in, please ask for assistance before you order. Please make sure that items of value such as ornaments and pictures are moved before we arrive with your furniture.
YOUR OLD FURNITURE can be taken away at the time of delivery. There is a small charge for this—unless your furniture is relatively new and you have agreed with us in advance a Trade In allowance. Alternatively, the delivery team can move your present furniture to another room or to your garage. Please note that moving or disposing of furniture must be pre-arranged with the delivery coordinator, who will schedule accordingly.