As a long established local family business, we know that a large part of our custom comes through personal recommendation. We value your feedback, good or bad. We want to learn from what you report to us and continually improve our service.
If we have done a good job and you like what you’ve bought, please tell your friends and family. If not, please tell us and we will do our best to put things right.
Published on Feb 8, 2016
The sales chap said this sofa would be easy to clean. After our mud caked dog broke in to the lounge I thought we had a big task ahead. I thought I'd make a start with the Hoover and look what happened! Thanks Julian Foye!
"I just wanted to write and say how very pleased I was by the service given to me by Mike Rogers. When I phoned with my problem (recliner chair stuck in the reclining position!) he was courteous and helpful and went out of his way to visit me as soon as he possibly could to put the matter right. Someone who is kind, helpful and has a very good way with the customer. Service like this doesn't seem to happen often nowadays - so I thought worth writing to express my appreciation"...Ms H., St Austell
"To the Managers of St Austell and Truro Julian Foye, we would just like to pass on our sincere thanks to your staff, especially Mike Rogers and Ian Curtis who kindly exchanged our TV stand from your Skovby range. A long story which began over a year ago! Anyway, the issue was resolved between the two stores and we are very grateful for the excellent customer service we received. The new TV stand looks great and now matches the unit we also purchased from the same range... I will let Mike explain what happened! In our quest for living room furniture we have visited three of your stores and we would like to compliment you on your fantastic range and the choice available and excellent service. We will be back, although Ian might hope it is his day off when we visit again! Our sincere thanks and we look forward to you opening a store in Plymouth... Please?"...Mr & Mrs J., Plymouth
"We had our duresta sofa and chair delivered today and are thrilled with our buy. Our whole experience of visiting your showroom (St Austell) and also the one at Truro helped us immensely in our choice. I would especially like to commend the two young men who delivered our furniture today, it was not straight forward for them and their care and consideration was first class. Thank you to all your staff, a friendly but also knowledgeable and professional local company. We would highly recommend you to our friends and family."...Mr & Mrs R., St Austell
"We just wanted to say how pleased we were with our latest "purchase" from yourselves. From Jon Wilson who dealt with our initial enquiry through to the men who fitted the carpet this week. Excellent service, the men arrived early and were polite, pleasant and tidied up after themselves. Many thanks we are delighted."...Mrs H., St Austell
"Thank you everything fitted wonderfully. The men were on time and were very polite. Thanks again wonderful service."...Mr & Mrs H
"We should like to thank you very much for helping us out last week with a problem we had. Sometime last summer we bought a sofa bed from you in anticipation of a move to a smaller property. We were downsizing and it was for our guest room. When we moved, the removal people told us that the sofa bed was too large to go round the bend in the stairs. Consequently, it was in the middle of the lounge for two weeks!! After wondering what we were going to do with it, which included selling it, or to give it to family, we drove down to your store at St Austell. We were very fortunate to be able to sit down and have a chat with Jon Wilson. What a charming man. He suggested that he arrange for a couple of delivery men to come to the house, and with their vast amount of experience try to get it upstairs. Two very pleasant men came round and within 10 minutes that sofa was in position upstairs!! It was not an easy manoeuvre but they did it. We would like you to know that our faith in human nature has been restored albeit through your staff. Thank you for being understanding and very helpful. You certainly have future customers for life and we will pass the word."...Mr & Mrs B., Lostwithiel
"I would like to thank you so much for your wonderful service. I came into the St. Austell shop on Tuesday afternoon and purchased a rise and recliner chair for my mum who returned home on Monday after a few weeks in hospital following a stroke. She urgently needed a comfy chair that she could get in and out of easily. You kindly delivered the chair the next day on Wednesday. Mum is so pleased with her chair. It suits her perfectly. Thank you!!"...Mrs E., St Austell
"We would just like to let you know, we have just taken delivery of our new sofas and chair, and we are highly delighted with everything. The two gentlemen that delivered it, were brilliant, they removed the old sofas to our garage (my husband has suffered sleepless nights worrying about getting them out there) and did it in no time at all. They even offered to help us put the door back on again, which was much appreciated, although we are now experts at this procedure !!! Once again, many thanks to all of your staff, it was a pleasure to deal with you all"... Mr & Mrs G., Bodmin
"Over the past few years, my wife and I have bought furniture, rugs and last week we had carpet fitted to the whole of our downstairs.The service we received in the store, the delivery and the installation were second to none. Thank you"... Mr & Mrs J., Bodmin
"I have just received another excellent service from the manager and all the staff at Julian Foye Bridgend Wadebridge. The carpet fitters were very professional, my carpets have been laid to a very high standard an excellent job done, highly recommended. Thank you from one very happy customer"... Mrs S., Rock
"Just want to pass on our thanks to all your staff. Exemplary customer service - from showroom and staff knowledge, to excellent customer care in the telephone, and efficient, professional delivery staff. Why we buy from you! Thank you"... Mrs T., Wadebridge
"Thank you so much - great that you could sell me a showroom bed and deliver so quickly so that our summer tenants are all sorted!"... Mrs F., Wadebridge
"I just wanted to drop you a line to say how thrilled we are with the sofas we took delivery of yesterday. Beautiful and comfortable; we couldn't be more pleased. I also wanted to provide feedback for the delivery staff who were professional and patient trying to get the enormous sofa in the house. Suggesting alternative solutions, it was clear that they were not going to leave me in the lurch, and even waited while I arranged for someone to come and take the window out. So relieved we got it in before the rain came! Thanks again to all at Julian Foye"... Mrs H., St Austell
"Dear Mr. Wilson, Thank you for sorting out the problem with my leather Stressless chairs. I am very impressed with the Customer Service and would not hesitate in recommending Julian Foye Furnishers in the future"...Mrs M., St Austell
"I would just like to say a big thank you to Teresa and the delivery staff for the outstanding service given .The lads after travelling 250 miles then having to erect and carry the furniture upstairs are a credit to you. The quality of the furniture supplied is superb. A very big thank you for everything"... Mrs & Mrs W., Staffs.
"We refer to the carpet we had laid. We wanted to say a big "thank you" to Darren and Alan, his apprentice for a super job done with obvious expertise, humour and helpfulness. It turned an upheaval into an experience which was both enjoyable and very satisfying. They went the extra mile by moving beds in and out which was a relief and really invaluable"... Mr & Mrs K., St Kew.
"Hello, Whenever I zip through Hayle it always seems to be out of hours at the mo and I've been meaning to pop by to say thankyou. So instead I thought I'd drop a quick line just to show my appreciation. First, thanks so much Tony. Most sales staff have me running for the hills but you were so patient, approachable and helpful, lord knows it took us a while to decide what to order to keep everyone happy. We also really appreciated that you kept us well informed and coordinated delivery beautifully. Plus I'd like to also thank the lovely delivery staff who were all so prompt, polite thoughtful and friendly it made the whole process seamless. I'd really appreciate that this be forwarded to the appropriate staff members. We are delighted with the new mattress and ROM swivel chairs, all fantastic quality. Thanks again"... Mrs S., Sennen
"Our lounge sofa corner piece is excellent, as are all the beds and bedroom furniture. The stunning hall mirror has been much admired! As well as always receiving such perfect service from you, and your team at Wadebridge, you should know that the delivery team were absolutely brilliant. Every piece was very carefully placed exactly where required, packaging removed etc. and they took terrific care in bringing pieces through the house. I truly feel that Julian Foye is our family furnishers and as a retailer myself, I value the meticulous detail in every aspect of outstanding personal service we always receive from you"... Mr R., Rock
"I am writing to say how pleased and impressed we are with your service. You recently replaced an electronic recliner arm chair with an intermittent fault on the electronic control. I think that your whole approach to the problems that we encountered was outstanding, I suspect you are really exceptional most organisations I have encountered take the exact opposite approach. Thank you"... Mr & Mrs C., Hayle
"Just received my Duresta chair very pleased great quality and good service from Hayle also the delivery men very helpful with all rubbish taken away, thanks again"... Mrs L., Redruth
"Thank you for your excellent service, wouldn't have known that the delivery men had been in (they had a key) even put the headboard on for us !! Thanks again Julian Foye can't wait to shop with you again."... Mrs H., Truro
"Last Monday we had a fruitful and refreshing time at your Wadebridge branch. I am not sure what classification we fall into, whether we are Crumblies or Wrinklies, but we felt that our ten year old armchairs were not providing the support and comfort we needed these days. We have shopped with you before and had heard about stressless chairs so we decided to call in and see what was what. The greeting we received from Teresa was gentle and genuine. We said that we were looking for new armchairs and were considering stressless chairs. Without any pressure whatsoever, she showed us the range and asked what we needed, she suggested we try all the styles on show and also feel the difference the size of a chair made. She demonstrated the way they worked and left us to try and stay awake in the comfort of those wonderful chairs. Our plan had been to suss out the value of upgrading to these expensive chairs, followed by a discussion about which style, colour and size in a coffee bar before deciding on a particular one. We also had a budget which we thought was reasonable. Well, Teresa was a real treasure, her product knowledge, her easy going but structured technique were excellent. We just felt confident enough to blow the budget and buy the best chairs we could! We left the store as happy folk pleased with the purchase, this is truly a credit to her and reflects strongly on you as a group for your choice of staff. I have been in touch with Jon from St. Austell and the delay in writing this has been because I could not find out where to send this e-mail, Jon is also a credit to your company for the way he promptly replied to my query e-mails. These days it is so unusual to find quality staff who actually know what they are selling and how to sell it well. Thank you Teresa and thank you Julian Foye, a remarkable team. Our best wishes"... Mr & Mrs M., Padstow
"Mr Wilson, A big thank you for the safe delivery of my furniture. Your delivery boys were so helpful and kind. Please also pass on my thanks to Sarah Roberts, she was so patient and nothing was too much trouble. With her help and discussion, I have achieved a very comfortable and unique collection of chairs and sofa - I am delighted with the whole process of buying from Julian Foye from start to delivery - I can't rate you highly enough"... Mrs N., St Austell
"I have always valued the excellent service I have had from yourselves over the last 24 years or so - kind, efficient, considerate and utterly professional"... Dr G., Bodmin
"We just wanted to say how delighted we are with the Trento display cabinet which we purchased from your Truro branch. It looks magnificent with the dining table and chairs and the three piece suite which we purchased through your company. Our sincere thanks go to Robert for steering us in the right direction and to Peter and Lee in their professionalism in wall mounting the cabinet. Thank you all for you help and advice."... Mr & Mrs B., Truro
"I would like to pass on our thanks to Wayne and Josh who delivered and assembled our beds. Both of them were incredibly efficient, courteous and most engaging throughout! We also found them well-informed about your policies on recycling and disposal of the mountain of packaging involved. It is such a pleasure to receive this standard of service and an obvious encouragement to return to Julian Foye!"... Mr & Mrs W., Bodmin
"We were delighted with the service that you offer, we really enjoyed coming into the store (Hayle) and found the gentleman to be most helpful. The loan sofa was incredibly beneficial for us and the gentlemen that delivered were lovely. Thank you."... Mrs F., Hayle
"I would like to say thank you for the help my wife and myself had on visiting your showroom, the salesman Mr Phelan was very helpful and was able to guide us in the purchase of our mattress, he also telephoned us to tell us the day and the time it would be delivered. The mattress was delivered by two polite and helpful men at the time Mr Phelan said. I must say the service we have had was great, and to say thank you once again"... Mr & Mrs P.
"Thank you for every aspect of your salesmanship and customer care. Other companies need to take a leaf out of your book to show them how to conduct their business, because unless you have experienced Julian Foye's total care package you do not know what you are missing. Thank you once again"... L & P H., Marazion
"We are highly delighted with everything we purchased from you"... Mr & Mrs R., St Austell
"Robert, staff and delivery staff, we would like to express our sincere thanks and gratitude for everything you did in order to satisfy us, in changing of suite. You excelled in every way, thank you"... Mr & Mrs M.
"Teresa, just a quick note to thank you for sorting out my furniture this year. Your guys from the store who came to do the fitting are fantastic and are great ambassadors for your company"... Mr H., Padstow
"I am delighted with my new lounge furniture. It is very comfortable and the colour is perfect, exactly as I wished it to be. Thank you again for your help."... Mrs M., Wadebridge
"Thank you for your follow up and the care advice. Enjoying the new furniture and finding it very comfortable. Will be over soon to purchase a care kit. Excellent service from you and your team as always"... Mr C., Wadebridge
"Brian, thank you so much for your advice and professionalism. We are thrilled with the bed choice we made and the advice you gave us with regard to this and look forward to visiting again to look at bedroom furniture once the bed is installed"... Mr & Mrs H., Wadebridge
"I would just like to thank you, especially Robert for all his help and care and most of all his patience"... Mrs E., Port Isaac
"Just a note to say how pleased we are with our beautiful sofas. Our buying experience with Julian Foye has been a pleasure from start to finish. Your professionals, from sales team to delivery crew have been exemplary - knowledgeable, helpful and friendly. We would recommend your company to anyone"... Mr & Mrs C W.
"Thank you so much, Mike, for the very prompt delivery of our bed base. Julian Foye could rival John Lewis any day!!"... Mr & Mrs M., Lostwithiel
"We love the furniture and the 2 guys who delivered it were fantastic; really helpful and polite and very patient!"... Mrs C, Bideford
"I would like to say thank you for the exceptional service that we had from your fitters during the recent fitting of our Nolte wardrobes. They were a pleasure to work with, very considerate of our home and we would recommend them for promotion! The wardrobes look fantastic too, thanks again."... Mr & Mrs H.
"We wish to say many thanks to you all who helped us with the purchase of our new furniture and in particular to Sarah who was fantastic with creating the style we were looking for. There was no sales pressure, just very helpful advice and genuine customer care. We would have no hesitation in recommending your store. Well done."... Mr & Mrs B., Newquay
"Sarah, we are both very pleased with the suite. Thanks for all your help and advice"... Mr & Mrs B., Looe
"About 3 weeks ago I was looking to purchase some new furniture and visited your store in St Austell where I have to say that I was very impressed with the selection that greeted me. However, I was even more impressed with the service, assistance and advice I received from Mike. I left the store and travelled on to your store in Truro where I was again delighted to see such a good selection and receive pleasant attention and help from Peter. During the following two weeks I visited several other stores in the area, but last week as expected, I found myself back at your St Austell store where again I was greeted with help, advice and patience in choosing which items to purchase. Needless to say, I placed an order and am now waiting eagerly for my new furniture to arrive"... Mr B.
"I should like to say what a pleasure it was to have your 2 delivery people in my home yesterday. They were efficient, polite and pleasant and installed my sofa without fuss in spite of a problem getting it into the lounge"... Mrs N
"I have just bought beds from Julian Foye and I have been helped by your employee Peter Syder. I think you should know that his service has been fantastic. Peter has been professional, helpful and informative, has understood my requirements immediately, and has been very friendly and approachable. Because of Peter, it has been a pleasure to do business with Julian Foye, so I will recommend this company to others and no doubt return to make future purchases"... Mrs F.
"Was able to try out all dual-motor recliners, buy at 3pm one day and have it delivered at 11.30 the next. Very easy service from an excellent sales person. Superb delivery from very helpful guys. Can only provide the highest recommendation for this local business"... By TeamCKC
"Sales staff are friendly and helpful without entering into a pressure sales technique. They were able to answer all of my questions and the result was that I placed an order. I'm very pleased with my table!!"... By dinotastic
"Please give our thanks to your installers; they were neat, clean and meticulous in their work."... Mr S, Gwennap
"I would like to thank you for the excellent service I have received from your company, both at the shop and from the gentleman that fitted the carpets and delivered the furniture. Everyone was polite, hardworking and did an excellent job so well done, I shall definitely see you again"... Mrs A, Looe
"We are always impressed with the service we receive from your staff. They all seem to work as a very happy team and nothing is too much trouble."... Mr & Mrs H, Par
"Your delivery men were excellent and took care to explain the use of the chairs clearly."... Mr McC, Lostwithiel
"Thank you for your help and assistance last week whilst delivering our new sofa and chairs. Your professional attitude, care and attention to detail was greatly appreciated"... Mr & Mrs W, Mevagissey
"We just wanted to say thank you for your excellent service throughout the process and to say how delighted we are with the furniture. Your delivery team were first class"... Mr S
"Gary, thank you for your help and excellent service"... Mr & Mrs B, St Austell
"Just to say the bed frame arrived on time, the delivery guys did a fantastic job putting it together for us and were extremely nice chaps. All in all very pleased with the Product, the delivery and service I have received from Julian Foye. Everything went so smoothly, exactly as you said it would. I couldn't believe it. Very many thanks we are very pleased and wouldn't hesitate to buy from Julian Foye again and would certainly be happy to recommend you to anyone"... Mrs C
"I just wanted to thank you for your excellent service - and to say I am delighted with my chair. I would also like to say how impressed I was with the delivery men, but in particular the young man who explained how to use the chair and the cleaning of it"... Mrs K
"I just wanted to drop you a line to say how pleased we are with our new sofa and chair. I also wanted to thank your two delivery guys who arrived promptly. I was very impressed with their service and cheerfulness. Job was a good 'un!"... Mrs P
"I just wanted to thank-you so much for giving up your day off to deliver our furniture to Bristol - it was just about the best service we've ever received!! The furniture looks great too!"... Mrs F
"It was a joy to have Reg and Stuart laying our carpets again, on top of this they removed and replaced our extremely heavy furniture and handled everything with the utmost care"... Mr & Mrs B., Truro
"May I take this opportunity to say how pleased my wife and I are that we had you deal with our carpets for us"... Mr P., Truro
"Searching for a recliner chair, I visited your Truro and St Austell branches, receiving assistance from Rodney at the former and Keith and Jon at the Latter. I wish to draw attention to the splendid way in which all three men treated me. They were at all times pleasant, attentive, understanding and patient even when, later I became an exasperating customer. Rodney summed up my requirements perfectly and referred me to St Austell where I found, as he thought, the perfect chair"... Mrs S., Wadebridge
"Thank you very much for the excellent service, delivery of my dining room suite on day promised and assembly of it. My neighbour was amazed at what you did, and it arrived in perfect condition - a rarity these days. My dining room looks just like your showroom now!"... Mrs B., Bodmin
"I feel it only right to say how much we have appreciated the service we have been given in our recent transactions"... Mr W., Truro
"We would like to take this opportunity to thank both Jon and Sarah very much for your excellent service. Also to thank Sarah for all her help and advice with the fabrics and colours. We will certainly recommend Julian Foye in the future"... Mrs L., Totnes
"I would like to compliment your company on what I would consider to be excellent customer care. You have from the time I first ordered the settee kept me fully informed as to what was happening. I have always found all your staff to be polite and very helpful and look forward to doing business with your company in the future"... Mrs B., Helston
"I am writing to commend the standard of service I received when purchasing two items of furniture through your St Austell store. Right through from first placing my order to the delivery of it I received first class treatment. I felt I must write to let you know that I have never been so fortunate to have received such helpful, professional and courteous service previously and can only congratulate you on employing the excellent staff who make up your current workforce"... Mrs S., St Austell
"Please give our thanks to your delivery crew who so patiently dismantled and re-assembled the furniture to fit it into our incredibly awkward cottage. They worked very hard and deserve praise".... Mr & Mrs D., Herts.
"I am writing to tell you how impressed I was with the service I received from your staff. Both when buying my furniture and again with your two employees who came to hang my curtains. A certain recommendation to my friends"... Mrs J., Liskeard
"We are very pleased with the carpet and the very professional way your fitters laid the carpet"... Mr & Mrs F., St Mawes
This advice will not be appropriate for all types of furniture. Julian Foye cannot accept liability for any loss incurred as a result of taking inappropriate action. If you are in doubt, please ask us for advice specific to your furniture. For cleaning or repairs you should seek expert help.